Best Western Palace Hotel & Casino
★★★★ Seafront four-star hotel on the Central Promenade, overlooking Douglas Bay
Overview
Sitting right on the Victorian seafront in Douglas, the Palace is one of the biggest hotels on the Isle of Man and a handy all-in-one base. The beach is just across the road, the town centre and Sea Terminal are within walking distance, and the island's airport is roughly a 25-minute taxi ride away.
What sets it apart is how much happens under one roof: a sea-view restaurant, a health club with indoor pool, a spa, a cinema and the island's licensed casino are all part of the same complex. It suits couples on a short break, leisure travellers exploring the island and business guests attending events in the hotel's conference suites.
Rooms
Standard Double / Twin
Bright, modern rooms with a work desk, safe, hairdryer, ironing kit and free Wi-Fi. A comfortable choice for short stays.
Sea View Room
The same contemporary set-up with windows facing Douglas Bay — worth requesting for sunrise over the water.
Family & Larger Rooms
Extra space and bedding options for families or small groups; availability is limited, so book early in summer.
Facilities
- Seafront location
- Indoor swimming pool
- Health club & gym
- Spa treatments
- Sea-view restaurant
- Lounge bar
- On-site cinema
- Licensed casino
- Free Wi-Fi
- On-site parking
- Meeting & event suites
- Smoke-free hotel
The casino
The Palace Casino is on the first floor of the hotel and is open to both hotel residents and visitors aged 18 and over. Table games include roulette and blackjack, and croupiers are on hand to explain the basics to newcomers. A smart-casual dress code applies, so leave sportswear and shorts in the room. Bingo and a slots lounge are also part of the wider entertainment complex.
Play responsibly. Casino entry is strictly for adults aged 18+. Set a budget before you play and treat gaming as entertainment, not a way to make money. If gambling stops being fun, free confidential support is available from organisations such as GamCare and BeGambleAware.
Location
Central Promenade, Douglas, IM2 4NA, Isle of Man. You're steps from Douglas Beach, about a ten-minute walk from the Gaiety Theatre, and a short stroll to the town's shopping streets. The island's coastal paths, glens and scenic drives are all within easy reach by car.
Frequently asked questions
What are the check-in and check-out times?
Check-in is from 16:00 and check-out is by 11:00. Ask at reception if you need an early arrival or late departure.
Is there a swimming pool?
Yes — the health club includes an indoor pool, which is free for hotel guests.
Is parking available?
Yes, the hotel has on-site parking for guests.
Can non-residents use the casino?
Yes. Walk-in visitors aged 18 and over are welcome, subject to the dress code and valid ID if requested.
Is the hotel suitable for business events?
It has several flexible meeting suites that can host anything from small board meetings to large conferences.